The
Directorate of Merchant Marine of the Panama Maritime Authority successfully
obtained the approval of the pursuit audit for the verification of the ISO
9001: 2008 certification, complying with all the requirements and having
no disconformities in the efficiency of client services rendered.
“The
entity keeps a quality standard in the services it renders, as a result of the
continuous improvement in the processes developed”, said Eng. Jose Luis Wong,
chief auditor of the certification entity Lloyd’s Register Quality Assurance
Inc. (LRQA).
By
consequence of these results, the Directorate of Merchant Marine consolidates
their services of excellence under this quality certificate in all its
locations such as: Panama headquarters and SEGUMAR offices in Tokyo-Japan,
Piraeus-Greece, New York, USA, the permanent mission of Panama in London-UK and
now in the new Segumar offices in Singapore and South Korea.
During
the audit, the Lloyd’s auditors team verified the operational processes
involved within the reach of the Quality Management System in areas such as:
Client Service, Monitoring and Improvement, Navigation and Maritime Security,
Inspections, SEGUMAR, Providers Control, Management Indicators Review, among
others.
Likewise,
the main responsibility of the Directorate of the Merchant Marine with
international clients was pointed out during the audit, being considered as the
presentation card of the Panamanian flag before shipowners whom wait for the
higher quality standards from Panama as world leader in ship registration.
